Customer Support
At Thetford Bingo, we are committed to providing you with exceptional customer support. Our dedicated team is here to help with any questions or concerns you may have.
Live Chat Support
Our live chat support is available 24/7, allowing you to get immediate assistance whenever you need it. Simply click on the Support icon at the bottom right corner of your screen and our friendly agents will be happy to assist you.
Email Support
You can also reach us via email. Our team is available Monday to Friday, 9am-5pm GMT. Please allow up to 4 hours for a response during this time.
Help-Centre Access
For quick answers and solutions to common issues, please visit our Help Centre. It's easily accessible from the top navigation menu on our website.
FAQs and Knowledge Base
Our FAQs section is designed to provide you with instant answers to frequently asked questions. If your query isn't covered there, feel free to reach out to us for further assistance.
Verification or Account-Help Support
For any account-related issues or verification concerns, please contact our dedicated support team via email or through live chat. We'll be happy to guide you through the process.
Responsible Gambling Assistance
If you're experiencing any issues with your gaming habits or would like some information on responsible gambling practices, please visit our dedicated Responsible Gaming page for further assistance and resources.
Technical Support
For technical issues related to our website, software, or mobile app, please contact us via email or through live chat. Our team will work closely with you to resolve the issue as soon as possible.
Complaint or Dispute Guidance
In case of a complaint or dispute, please contact our dedicated support team via email or through live chat. We'll do everything in our power to resolve the issue amicably.
Communication Response Expectations
Please note that we strive to respond to all support inquiries within 24 hours, Monday to Friday during business hours (GMT). We appreciate your patience and understanding if there is a slight delay due to high volume or technical issues.
Account-Security Assistance
If you have any concerns regarding account security, please contact our dedicated team via email or through live chat. We'll be happy to guide you through the process of securing your account.
Mobile and Desktop Support Accessibility
Our website is designed to work seamlessly across various devices, including desktops, laptops, tablets, and mobile phones. For any technical issues related to device compatibility, please contact our support team for assistance.
Multilingual Support
We offer multilingual support in English (primary language), with potential French coverage. If you require additional languages or have specific communication needs, please let us know via email and we'll do our best to accommodate your requirements.
Preferred Contact Methods
We encourage you to use live chat for immediate assistance whenever possible. For more complex issues or sensitive concerns, please consider using email for a secure communication channel.
