Acceptance of the Terms
By accessing, browsing or otherwise using Thetford Bingo Casino ("Platform"), you agree to be bound by these terms and conditions ("Agreement"). If you do not wish to accept these terms, please leave our Platform immediately.
Eligibility Requirements
Eligibility requirements
The Platform is intended for individuals aged 18 years or above.
Jurisdiction compliance
You must comply with all applicable laws and regulations in your jurisdiction while using the Platform.
Access restrictions
Access to certain games, features or services may be restricted based on your location, country of residence or other factors.
Minimum Age Requirement
You confirm that you are at least 18 years old (or the minimum age as specified by local authorities) to use our Platform and participate in any gaming activities.
Geographic Restrictions
Thetford Bingo Casino reserves the right to restrict access to the Platform for users from certain countries or jurisdictions. See Section 12.5: Restricted Countries below for details.
Account Registration Rules
Registration accuracy
To register an account, you must provide accurate and complete information.
Account limitations
You may only create one (1) account per person/individual/household.
Security responsibility
Each user is responsible for maintaining the security of their own account credentials.
One-Account-Per-User Policies
Multiple accounts will be considered a single player profile if we reasonably believe they belong to the same individual or household. In such cases, all rewards and benefits may be redistributed accordingly. Any attempts at creating multiple accounts in an attempt to deceive our Platform shall result in penalties as outlined below.
Identity Verification and KYC
Verification request
We reserve the right to request additional identification documents from users before allowing them to deposit/withdraw funds or participate in certain promotions.
Information updates
All user information must be accurate, complete and up-to-date at all times.
Account Accuracy Obligations
You are required to maintain accurate, complete, true and current personal data on your account. Any inaccuracies may lead to penalties as outlined below.
Account Security Responsibilities
Security measures
You agree to use reasonable security measures to protect the integrity of your online sessions.
Sharing access
Sharing access with others is strictly prohibited (see Section 3: Login Credentials and Password Protection).
Login Credentials and Password Protection
You are entirely responsible for maintaining confidentiality of login credentials, including passwords. If you lose or have stolen them, please notify our support team immediately.
Restricted Behaviour and Prohibited Activities
The following activities are considered restricted behavior:
Thetford Bingo Casino will monitor user activity for compliance, taking necessary actions on a case-by-case basis. Repeat offenders may be subject to penalties as outlined below.
Bonus and Promotion Rules
General conditions
All bonus offers are governed by their respective terms and conditions.
Bonus abuse
Any abuse of bonuses (including but not limited to, repeated withdrawals after depositing) will result in the forfeiture of all related winnings and any other applicable rewards or benefits.
Wagering requirements
Wagering requirements apply for some promotions; refer to specific rules within each offer.
Wagering and Gameplay Conditions
Fair odds
The Platform operates with fair odds according to standard casino guidelines.
Contribution variability
Player contributions towards wagering thresholds vary by game, depending on the selected outcome of a particular event (win or loss).
Free credits
All wagers placed using free credits are considered losses in case of no wins.
Bonus Abuse Prevention
Any user suspected of bonus abuse may have their account suspended for review purposes until further notice from Thetford Bingo Casino management. Users who consistently win games/bonuses using bonus funds and then withdraw these sums without placing any real money wagers on the same accounts might face penalties or restrictions outlined below.
Deposits and Withdrawals
Deposit requirements
A valid deposit is required before playing with real money, unless otherwise stated within a promotion.
Withdrawal identification
To facilitate withdrawal requests, we will ask for identification documents as detailed in Section Identity Verification and KYC above.
Processing times
Cash-out processing times vary depending on selected payment method.
Verification Before Withdrawals
Verification necessity
You may be requested to verify your account before making withdrawals (see details under 9: DDoS Protection and Firewalls).
Documentation
Such verifications might include, but are not limited to:
Processing and Review Procedures
Withdrawal requests will be reviewed by our team on an ongoing basis. Where possible, we'll strive for timely resolution; however, please note the following:
Delays
Delays may occur due to requested verifications or compliance procedures with jurisdiction-specific laws/requirements.
Support contact
If you believe your account has been unfairly suspended or funds withheld improperly, kindly contact us using our designated Support Channels.
Responsible Gambling Expectations
Thetford Bingo Casino values responsible gaming practices and recommends all users be mindful of their bankroll limits while participating in games at the Platform.
Set Deposit Limits
Choose to limit your deposits per week/day.
Time-Out Options
Request a cooling-off period for self-imposed temporary time-outs (up to 6 months).
Self-Exclusion Program
Remove yourself from all promotional and gaming activities through our built-in program.
Game Fairness and RNG Systems
RNG utilization
The Platform utilizes certified Random Number Generation ("RNG") systems.
Testing
These RNGs are tested for integrity by third-party auditors on regular intervals to maintain transparency of games.
Technical Interruptions or Voided Gameplay
In the event that a user's game session is interrupted due to unforeseen circumstances beyond our control (e.g., server crashes), their wagers will be rendered void. Thetford Bingo Casino has no liability for losses arising from these types of events. Your understanding and acceptance thereof help ensure we provide an optimal gaming experience within limitations inherent in the nature of online casinos.
Suspension or Closure of Accounts
Thetford Bingo Casino reserves its right to suspend or close user accounts at any time due to:
Other operational matters beyond control also justify account restrictions, even if resulting from unforeseen circumstances.
Intellectual Property and Platform Ownership
Ownership
All original materials (text/images) are property of Thetford Bingo Casino N.V., Curaçao.
Rights
Any rights not granted hereunder to the user remain with us or other applicable third parties.
Limitation of Liability
The platform shall not be responsible for any loss or damage caused directly by, indirectly related to your use of our Platform. We assume no liability towards users for any unforeseen consequences arising from actions outside their control (e.g., due to bugs in a game, security breach).
Modification of Terms
Thetford Bingo Casino may update these terms at any time with notice via the main page and/or through promotional messages within your account dashboard.
Contact or Support Guidance
Should you encounter difficulties accessing our Platform or need help solving problems related thereto (including questions about promotions), kindly reach out to us using available channels outlined in the Help Section of this Agreement.
